Green Living FAQs
Who are Master Builders Green Living Builders?
What are the costs?
What are my choices?
Insurance and Repair Work FAQs
How long will the works take?
At the commencement of your repairs, your appointed supervisor will provide you with a schedule of works. This schedule will include details of the dates the trades will be attending. The schedule is however subject to change due to unforeseen circumstance outside of our control (weather conditions, availability of materials, variations etc) however should there be any changes to your schedule, your appointed supervisor will communicate these changes to you and provide you with revised timings.
Who can I call with questions?
Your appointment supervisor will remain the ongoing point of contact throughout the entire repair process. Your supervisor is contactable via either email and mobile, this information will be provided to you as soon as an supervisor is appointed to your job. Alternatively, you can contact our friendly office support team on 1300 238 467 at any time to request an update on the status of your claim.
What if extra works are required?
In the event that any additional damages, unforeseen or latent conditions present themselves through the course of repairs, we will discuss these additional items with your insurance company and submit a variation request for further approval.
What if I want to make changes?
Your appointed supervisor can work with you and advise you on appropriate changes to the authorised scope of works. It should be noted however that changes/upgrades that are outside of the authorised scope of works will need to be agreed in writing and paid for at your cost.
Why do I need to sign a building contract?
Even though the financial aspects of the repair costs associated with your claim are agreed between the builder and your insurer, state legislation dictates that a building contract between the builder and the owner needs to be place for larger domestic repair works. This is ultimately to protect your interests and in some cases it is a prerequisite to obtain a home owners warranty certificate, that may protect you in the unlikely event you have an issue in the future
How do I choose my fixtures and finishes and who can advise me on what I need?
Before works commence your supervisor will assist and guide you in the selection process. We have established trade suppliers that we have partnered with on the basis of their quality products and service delivery, and with whom we can put you in contact with for detailed advice. Repair scopes of works are produced to reflect replacement of items on a like for like basis, however you may have the opportunity to upgrade/improve, but it should be noted that any associated cost will generally be your responsibility. To assist you in the selection process we will also provide you with a written selection guide detailing what you need to choose, where you can choose these items and what to consider when making a selection.
How do I pay my excess?
Your insurer will notify you if your policy has a payable excess when you lodge your insurance claim. In many cases, the insurer will instruct that we collect the excess on their behalf, in this instance we will issue you with an excess invoice detailing the amount due and payment options to pay your excess (via credit card, or bank transfer). Please access the pay-my-excess page for more details. Your excess payment represents your intention to proceed with the claim and needs to be paid prior to any works being scheduled.