Claims Account Manager

Overall management and delivery of customer service to designated Client accounts
Maintaining a caseload of property claims
Timely and accurate claim decisions and resolution. Rapid escalation of matters outside authority or accountabilities
Comply with and maintain Service Level Agreements and Key Performance Indicators
Maintaining company reputation including building and insurance product integrity by complying with federal and state regulations and service standards
Process daily incoming and outgoing mail in a timely manner
Maintaining professional and technical knowledge through continuing education & training
Provide assistance to other staff and key clients in the event of a Catastrophe, as required
Work with Customer Experience Manager to understand your key clients, products, and services.
Identify growth and revenue opportunity from existing and new clients; work with Customer Relationship Manager to implement strategies / approach to achieve the growth.

Demonstrated experience and accountability in managing own property claims portfolio.
Insurance Contracts Act/FSRA legislation awareness
Ability to manage and prioritise a busy workload with effective diary management.
Willingness to contribute within a team environment and engage with internal and external stakeholders at all levels.
An agile learning style to grasp complex claim scenarios and multiple client requirements / expectations.
Confident communication skills – both written and verbal.
Excellent analytical and problem-solving skills.
Experience in negotiation, facilitating and collaboration with multiple stakeholders on complex claims.
Insurance industry, claims and building experience